Shipping policy
Shipping Policy
Every RUUQ order ships from our studio in Amman, Jordan. Here is exactly what to expect.
Shipping rates
| Destination | Rate | Free shipping | Transit time |
|---|---|---|---|
| United States, Canada, Mexico | $9.50 Express | Orders $150+ | 3–5 business days |
| United Kingdom & Europe | $9.50 Express | Orders $150+ | 3–5 business days |
| Gulf & Middle East | $9.50 Express | Orders $150+ | 2–4 business days |
| Australia & New Zealand | $9.50 Express | Orders $150+ | 3–5 business days |
| Asia & rest of world | $19.50 Express | Orders $150+ | 3–6 business days |
| Jordan (local delivery) | $4.00 | Orders $80+ | 1–3 business days |
All prices are in USD. Free shipping is calculated on your order total after discounts. Your rate is shown at checkout before you pay.
Duties and taxes
Duties and taxes are included in your price. On international orders we prepay customs on your behalf, so there is nothing extra to pay when your parcel arrives.
When your order ships
Orders are packed and dispatched within 1–2 business days. Our business days are Sunday to Thursday; we do not ship on Fridays, Saturdays or Jordanian public holidays. You will receive a tracking link by email the moment your parcel leaves us.
Transit times above start from the day of dispatch and are the carrier's estimate, not a guarantee. Remote areas can take a little longer. If an order contains more than one item, it may occasionally arrive in separate parcels.
Carriers
International orders ship with DHL Express or Aramex. Local Jordan orders are delivered by our courier partner. Every shipment is trackable.
Where we ship
We ship to the United States, Canada, Mexico, the United Kingdom, the European Union and wider Europe, the Gulf and Middle East, Australia, New Zealand, India, Pakistan, Singapore, Malaysia, South Korea, Hong Kong, South Africa and a number of other countries. If your country is available, it will appear in the country list at checkout. If it is not listed, email us and we will let you know if we can arrange it.
Out-of-stock items
If something in your order sells out before we can pack it, we will email you straight away and refund that item to your original payment method.
Damaged in transit
If your parcel arrives damaged, send photos of the packaging and the item, with your order number, to hello@ruuqwear.com within 48 hours of delivery and we will sort it out.
Questions
Email hello@ruuqwear.com or use the chat bubble on the site. We reply within one business day.
Last updated 2 September 2026.