Shipping policy
SHIPPING POLICY
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of the item, using the original method of payment.
2. Delivery Location
We accept orders from international customers who are shipping to:
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Abkhazia |
Benin |
Colombia |
Fiji |
India |
Lithuania |
Nauru |
Puerto Rico |
Sri Lanka |
Uganda |
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Afghanistan |
Bermuda |
Comoros |
Finland |
Indonesia |
Luxembourg |
Nepal |
Qatar |
ST Helena |
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|
Albania |
Bhutan |
Congo |
France |
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Macao |
Netherlands |
Reunion IS |
ST Kitts & Nevis |
United Arab Emirates |
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Algeria |
Bolivia |
Cook Islands |
French Guiana |
Iraq(W) |
Macedonia |
Netherlands Antilles |
Romania |
ST Lucia |
United Kingdom |
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American Samoa |
Bosnia and Herzegovina |
Costa Rica |
French Polynesia |
Ireland |
Madagascar |
New Caledonia |
Russia |
ST Pierre& Miquelon |
United States of America |
|
Andorra |
Botswana |
Côte d'Ivoire |
Gabon |
Isle of Man |
Madeira IS |
New Zealand |
Rwanda |
ST Vincent & Grenadine |
Uruguay |
|
Angola |
Bouvet Island |
Croatia |
Gambia |
Italy |
Malawi |
Nicaragua |
Samoa |
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US Minor Outlying IS |
|
Anguilla |
Brazil |
|
Georgia |
Jamaica |
Malaysia |
Niger |
San Marino |
Suriname |
Uzbekistan |
|
Antarctica |
Brunei |
Cyprus |
Germany |
Japan |
Maldives |
Nigeria |
Sandwich Island |
Svalbard & Jan Mayen |
Vanuatu |
|
Antigua and Barbuda |
Bulgaria |
Czech Republic |
Ghana |
Jersey |
Mali |
Norfolk IS |
São Tomé and Príncipe |
Swaziland |
Vatican City |
|
Argentina |
Burkina Faso |
Dem Rep of The Congo |
Gibraltar |
Kazakhstan |
Malta |
Northern Ireland |
Saudi Arabia |
Sweden |
Venezuela |
|
Armenia |
Burma |
Denmark |
Greece |
Kenya |
Marshall IS |
Northern Mariana IS |
Scotland |
Switzerland |
Vietnam |
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Aruba |
Burundi |
Djibouti |
Greenland |
Kiribati |
Martinique |
Norway |
Senegal |
Virgin Islands, British |
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|
Ascension Islands |
Cambodia |
Dominica |
Grenada |
Mauritania |
Oman |
Serbia |
Taiwan |
Virgin Islands, U.S. |
|
|
Australia |
Cameroon |
Dominican Republic |
Guadeloupe |
Korea, South |
Mauritius |
Pakistan |
Seychelles |
Tajikistan |
Wales |
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Austria |
Canada |
East Timor |
Guam |
Kosovo |
Mayotte |
Palau |
Sierra Leone |
Tanzania |
Wallis & Futuna IS |
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Azerbaijan |
Canary Islands |
Ecuador |
Guatemala |
Kuwait |
Mexico |
Palestine(W) |
Singapore |
Thailand |
Western Sahara |
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Azores |
Cape Verde |
Egypt |
Guernsey |
Kyrgyzstan |
Moldova |
Panama |
Slovakia |
Togo |
Yemen |
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Bahamas |
Cayman Islands |
El Salvador |
Guinea |
Laos |
Monaco |
Papua New Guinea |
Slovenia |
Tonga |
Yugoslavia |
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Bahrain |
Central African Republic |
Equatorial Guinea |
Guinea-Bissau |
Latvia |
Mongolia |
Paraguay |
Solomon Islands |
Trinidad and Tobago |
Zambia |
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Bangladesh |
Chad |
Eritrea |
Guyana |
Lebanon |
Montenegro |
Peru |
Somalia |
Tunisia |
Zimbabwe |
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Barbados |
Channel Islands |
Estonia |
Haiti |
Lesotho |
Montserrat |
Philippines |
South Africa |
Turkey |
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Belarus |
Chile |
Ethiopia |
Honduras |
Liberia |
Morocco |
Pitcairn IS |
South Georgia |
Turkmenistan |
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Belgium |
China |
Falkland IS |
Hong Kong |
Libya |
Mozambique |
Poland |
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Turks & Caicos IS |
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Belize |
Christmas IS |
Faroe Islands |
Hungary |
Liechtenstein |
Namibia |
Portugal |
Spain ( Ceuta & Melilla) |
Tuvalu |
3. Delivery Time
An estimated delivery time will be sent to your email once your order has been fulfilled via a tracking number. Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [14] business days of the date of your order. 'Business day' means Sunday to Thursday, except holidays.
Please note we do not ship on Fridays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
Free express shipping worldwide on orders $100 USD and above!
Your international order will ship via ARAMEX or DHL Express Worldwide and arrive within 4-10 business days. All international shipping is trackable. Shipping rates are calculated automatically at the checkout according to weight. Free shipping is on order over $100 after discounts are applied.
NOTE: International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. While RUUQ is not responsible for customs charges incurred on international deliveries, we are happy to help you understand current customs regulations in your country. Simply email us at hello@ruuqwear.com for more information!
Free delivery on all orders in Jordan over $100!
Domestic orders are $5.50 USD (3 JOD) in Amman and $7.05 (5 JOD) outside of Amman. We offer free delivery in Jordan on all orders above $50 USD!
5. Transit time
|
DESTINATION |
TRANSIT TIME "Working Days" |
|
Middle East |
2-4 Days |
|
Africa |
3-5 Days |
|
Far East |
3-5 Days |
|
East Europe |
3-5 Days |
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West Europe |
3-5 Days |
|
Indian Subcontinent |
3-5 Days |
|
North America |
3-5 Days |
|
South & Central America |
4-6 Days |
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, send us photos and order info within 24 hours of receiving your order at hello@ruuqwear.com.
7. Payment
Payments can be made though Paypal. Guest checkout is also available through Paypal.
8. Questions
If you have any questions about the delivery and shipment or your order, please contact us hello@ruuqwear.com.
This document was last updated on October 31st, 2022.