Shipping policy

SHIPPING POLICY

 

1. General Information

 

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of the item, using the original method of payment.

 

2. Delivery Location

 We accept orders from international customers who are shipping to:

Abkhazia 

Benin 

Colombia 

Fiji 

India 

Lithuania 

Nauru 

Puerto Rico 

Sri Lanka 

Uganda 

Afghanistan 

Bermuda 

Comoros 

Finland 

Indonesia 

Luxembourg 

Nepal 

Qatar 

ST Helena 

Albania 

Bhutan 

Congo 

France 

 

Macao 

Netherlands 

Reunion IS 

ST Kitts & Nevis 

United Arab Emirates 

Algeria 

Bolivia 

Cook Islands 

French Guiana 

Iraq(W) 

Macedonia 

Netherlands Antilles 

Romania 

ST Lucia 

United Kingdom 

American Samoa 

Bosnia and Herzegovina 

Costa Rica 

French Polynesia 

Ireland 

Madagascar 

New Caledonia 

Russia 

ST Pierre& Miquelon 

United States of America 

Andorra 

Botswana 

Côte d'Ivoire 

Gabon 

Isle of Man 

Madeira IS 

New Zealand 

Rwanda 

ST Vincent & Grenadine 

Uruguay 

Angola 

Bouvet Island 

Croatia 

Gambia 

Italy 

Malawi 

Nicaragua 

Samoa 

 

US Minor Outlying IS 

Anguilla 

Brazil 

 

Georgia 

Jamaica 

Malaysia 

Niger 

San Marino 

Suriname 

Uzbekistan 

Antarctica 

Brunei 

Cyprus 

Germany 

Japan 

Maldives 

Nigeria 

Sandwich Island 

Svalbard & Jan Mayen 

Vanuatu 

Antigua and Barbuda 

Bulgaria 

Czech Republic 

Ghana 

Jersey 

Mali 

Norfolk IS 

São Tomé and Príncipe 

Swaziland 

Vatican City 

Argentina 

Burkina Faso 

Dem Rep of The Congo 

Gibraltar 

Kazakhstan 

Malta 

Northern Ireland 

Saudi Arabia 

Sweden 

Venezuela 

Armenia 

Burma 

Denmark 

Greece 

Kenya 

Marshall IS 

Northern Mariana IS 

Scotland 

Switzerland 

Vietnam 

Aruba 

Burundi 

Djibouti 

Greenland 

Kiribati 

Martinique 

Norway 

Senegal 

Virgin Islands, British 

Ascension Islands 

Cambodia 

Dominica 

Grenada 

Mauritania 

Oman 

Serbia 

Taiwan 

Virgin Islands, U.S. 

Australia 

Cameroon 

Dominican Republic 

Guadeloupe 

Korea, South 

Mauritius 

Pakistan 

Seychelles 

Tajikistan 

Wales 

Austria 

Canada 

East Timor 

Guam 

Kosovo 

Mayotte 

Palau 

Sierra Leone 

Tanzania 

Wallis & Futuna IS 

Azerbaijan 

Canary Islands 

Ecuador 

Guatemala 

Kuwait 

Mexico 

Palestine(W) 

Singapore 

Thailand 

Western Sahara 

Azores 

Cape Verde 

Egypt 

Guernsey 

Kyrgyzstan 

Moldova 

Panama 

Slovakia 

Togo 

Yemen 

Bahamas 

Cayman Islands 

El Salvador 

Guinea 

Laos 

Monaco 

Papua New Guinea 

Slovenia 

Tonga 

Yugoslavia 

Bahrain 

Central African Republic 

Equatorial Guinea 

Guinea-Bissau 

Latvia 

Mongolia 

Paraguay 

Solomon Islands 

Trinidad and Tobago 

Zambia 

Bangladesh 

Chad 

Eritrea 

Guyana 

Lebanon 

Montenegro 

Peru 

Somalia 

Tunisia 

Zimbabwe 

Barbados 

Channel Islands 

Estonia 

Haiti 

Lesotho 

Montserrat 

Philippines 

South Africa 

Turkey 

Belarus 

Chile 

Ethiopia 

Honduras 

Liberia 

Morocco 

Pitcairn IS 

South Georgia 

Turkmenistan 

Belgium 

China 

Falkland IS 

Hong Kong 

Libya 

Mozambique 

Poland 

 

Turks & Caicos IS 

Belize 

Christmas IS 

Faroe Islands 

Hungary 

Liechtenstein 

Namibia 

Portugal 

Spain ( Ceuta & Melilla) 

Tuvalu 

 

 

3. Delivery Time

An estimated delivery time will be sent to your email once your order has been fulfilled via a tracking number. Delivery times are estimates and commence from the date of shipping, rather than the date of order. 

Unless there are exceptional circumstances, we make every effort to fulfill your order within [7] business days of the date of your order. 'Business day' means Sunday to Thursday, except holidays.

Please note we do not ship on Fridays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

4. Shipping Costs

Free express shipping worldwide on orders $100 USD and above!

Your international order will ship via DHL Express Worldwide and arrive within 4-10 business days. We offer a $15 flat rate shipping fee worldwide. All international shipping is trackable.

NOTE: International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. While RUUQ is not responsible for customs charges incurred on international deliveries, we are happy to help you understand current customs regulations in your country. Simply email us at hello@ruuqwear.com for more information!

 

Free delivery on all orders in Jordan! Support local!

We offer free local delivery in Jordan on all orders, every day!  

 

5. Transit time

DESTINATION

TRANSIT TIME "Working Days"

Middle East

2-4 Days

Africa

3-5 Days

Far East

3-5 Days

East Europe

3-5 Days

West Europe

3-5 Days

Indian Subcontinent

3-5 Days

North America

3-5 Days

South & Central America

4-6 Days

 

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, send us photos and order info within 24 hours of receiving your order at hello@ruuqwear.com.

 

7. Payment

Payments can be made though '2Checkout'. 'Cash on Delivery' is only available in Jordan.

 

8. Questions

If you have any questions about the delivery and shipment or your order, please contact us hello@ruuqwear.com.

 

 

This document was last updated on August 5th, 2021.

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